RiskReward Pro FAQ & Support
Find answers to common questions or get in touch with our support team.
FAQ
Frequently asked questions
Everything you need to know about RiskReward Pro.
RiskReward Pro is a risk-first tool for crypto derivatives traders. Most platforms focus on PnL and are cluttered with tools that distract from what matters. We prioritize risk management and clarity. Plan your position, manage it through its lifecycle, and reflect on it after through a clean, focused interface designed to support your thinking, not distract from it.
RiskReward Pro is R-focused from planning to statistics. Every feature is built around risk multiples, not just dollar PnL. The platform was built with traders and follows real trading workflows: size your position, track it through its lifecycle, and reflect on it after. On top of that, you get market session indicators, economic calendar events, AI-assisted journaling, strategy analysis, and weekly performance summaries. Features reveal themselves as you need them, so the platform grows with your workflow, not against it.
No. RiskReward Pro is a companion to your exchange, not a replacement for it. We pull live chart data from Binance, Bybit, OKX, Bitget, and MEXC for visualization, but all execution happens on your exchange. Our focus is on helping you manage risk and improve decision-making, not on generating or executing trades for you.
Absolutely. RiskReward Pro was specifically built for futures traders. Our risk calculator correctly handles leverage, fees, and R multiple calculations for futures contracts—something most trading journals get wrong.
Our AI analyzes your trading journal entries and trade history to identify patterns in your behavior. It provides weekly summaries, highlights potential areas for improvement, and can even help format your journal entries for clarity. All AI features are powered by the industry's most capable models.
Broker and exchange trade import is coming soon. We're actively working on support for common export formats so you can bring your full trade history into RiskReward Pro without manual entry. In the meantime, trades can be logged quickly and efficiently through our journal interface.
We currently pull live chart data and trading pairs from Binance, Bybit, OKX, Bitget, and MEXC. However, you don't need to trade on any of these exchanges to use the platform. The core features like position sizing, trade tracking, journaling, and analytics work regardless of where you execute your trades. We are continuously evaluating additional exchanges based on user demand.
Yes, RiskReward Pro works in your mobile browser. The platform is fully functional on smaller screens, though the experience is optimized for desktop where most traders do their planning and analysis. A dedicated mobile app is on our roadmap.
Yes. We use industry-standard encryption for all data in transit and at rest. Authentication is handled by a trusted third-party identity provider. Your trading data is stored on secure, managed cloud infrastructure. AI-assisted features like journaling and weekly summaries can be turned off at any time in your preferences. We never sell your data or use it for advertising. See our Trust page for more details.
No. RiskReward Pro never asks for your exchange API keys or account credentials. We pull publicly available market data like charts and trading pairs, but your exchange account stays completely separate. You keep full custody of your funds at all times.
You can reach our support team via email at support@riskreward.pro. We typically respond within 24 hours on business days. For common questions, you can also browse our help center documentation.
Yes. RiskReward Pro is completely free, including position sizing, trade tracking, journaling, performance analytics, AI journal formatting, and weekly summaries. No subscription is required.
No. Create an account and start using the app without payment details or a trial countdown. Public calculators also work without signup.
No. Free access removes the plan limits on trades, journals, tags, comments, and AI journal formatting. Available features are the same for every account.
Your existing trades and journals stay in your account. An inactive or expired subscription does not restrict free access. Previous invoices and payments remain available in payment history. Contact support about a previous payment.
Still need help?
Our support team typically responds within 24 hours on business days.
support@riskreward.pro